Real Software Forums

The forum for Real Studio and other Real Software products.
[ REAL Software Website | Board Index ]
It is currently Mon Sep 25, 2017 3:06 am
xojo

All times are UTC - 5 hours




Post new topic Reply to topic  [ 8 posts ] 
Author Message
 Post subject: New Forum Registration?
PostPosted: Mon Jun 03, 2013 5:37 am 
Offline

Joined: Fri Jun 05, 2009 4:54 pm
Posts: 484
Location: London, England
Hi,
I tried to log in to the new Xojo forum but the details I use on this form seem to be invalid.

I then clicked on create an account, whereby, I was taken to a website and my username was pre-filled in, and I could only change my password.

Now when I visit the new Xojo forums site and try to log in with the newly changed / created password - I am shown an error message stating that no communication with the server could be obtained?

Any ideas how I actually log in?

Thanks.

_________________
RealStudio Professional Edition 2012 r2
Developing on OS X 10.8 (Mountain Lion)
Deploying on Windows XP / Vista / 7 / 8


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 5:46 am 
Offline
User avatar

Joined: Tue Jan 04, 2011 3:02 am
Posts: 1236
Location: Jönköping, Sweden
It's not open until tomorrow :)

_________________
Image http://www.linkedin.com/in/albinkiland
Dev. iMac 27" + 2x22" LG (2.8GHz Intel Core i7, 12GB RAM, 120GB SSD) OS X 10.8
Xojo Pro 2013r1


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 5:47 am 
Offline
User avatar

Joined: Wed May 10, 2006 2:42 pm
Posts: 2985
Location: Germany
It's your login on realsoftware.com and I bet they enable it tomorrow.

Greetings
Christian

_________________
See you in Orlando, Florida for Real World 2013
More details and registration here:
http://www.realsoftware.com/community/realworld.php


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 6:30 am 
Offline
Real Software Staff
User avatar

Joined: Wed Jun 22, 2011 11:33 am
Posts: 4
The username and password that you currently use to log into your account at our website will be the same as those you use to access the Xojo Forum. You will be able to access the Xojo Forum tomorrow once Xojo has shipped.

Please feel free to email me tomorrow at custserv@xojo.com if you have any problems logging in.

_________________
Katherine Brown
Real Software
Customer Service and Sales


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 12:18 pm 
Offline

Joined: Fri Jun 05, 2009 4:54 pm
Posts: 484
Location: London, England
Thank you.

Any idea of approximately what time (UK time) the new Xojo download will be available?
I will have no internet access most of tomorrow so was wondering when the best time to try would be.

Thanks.

_________________
RealStudio Professional Edition 2012 r2
Developing on OS X 10.8 (Mountain Lion)
Deploying on Windows XP / Vista / 7 / 8


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 4:00 pm 
Offline

Joined: Wed Feb 16, 2011 1:59 pm
Posts: 74
Location: Arizona, USA
Wouldn't it be sort of "nice" to include this information with the announcement, and in the forum notification, and in any other place it may ease the transition. I got the announcement from Rob, clicked on the link since there was nothing saying the new forum was not ready (only that the old one was being locked starting tomorrow), couldn't log in. Tried to register, couldn't register. The registration page is next to useless (I mean there is no registration page at all). I then sort of rembered some post which mentioned the website login credentials were the ones to use, so I used those - and I still couldn't login. And then I finally saw the new post with the same question I was going to ask. So back to my original suggestion, why wouldn't you put this "trivial", yet important piece on information as part of the communications (that is after all what the "communications" are for - :? )

_________________
Windows XP SP3
RS 2012r2


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 6:32 pm 
Offline
Real Software Engineer

Joined: Sat Dec 24, 2005 8:18 pm
Posts: 7858
Location: Canada, Alberta, Near Red Deer
Like this you mean ?
viewtopic.php?f=1&t=48051

_________________
Norman Palardy (Real Software)


Top
 Profile  
Reply with quote  
 Post subject: Re: New Forum Registration?
PostPosted: Mon Jun 03, 2013 7:13 pm 
Offline

Joined: Wed Feb 16, 2011 1:59 pm
Posts: 74
Location: Arizona, USA
Exactly like that Norman.

However, unless this basic information of how to log in is embedded on the videos or on some invisible font, it isn't mentioned anywhere in that post. It is crsytal clear what will happen to the old forum starting tomorrow. It is crystal clear where the new forum is. Where does it say how to log in to the new forum and, "oh by the way" that you have to wait 'till tomorrow to use the new forum.

Listen, I don't mean to be disrispectful in any way. This is a very well intended constructive criticism. It is not clear. If you have more than one or two people ask the same thing, it is not clear. And it is not big deal either, again I am just providing a suggestion (with no negative intention) on how to make something better. You can take it however you want, and process it however you feel.

_________________
Windows XP SP3
RS 2012r2


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 

All times are UTC - 5 hours


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group