Real Software Forums

The forum for Real Studio and other Real Software products.
[ REAL Software Website | Board Index ]
It is currently Fri Nov 16, 2018 5:26 pm
xojo

All times are UTC - 5 hours




Post new topic Reply to topic  [ 26 posts ]  Go to page 1, 2  Next
Author Message
 Post subject: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 3:38 pm 
Offline

Joined: Tue Sep 22, 2009 2:27 pm
Posts: 38
We developed the app with RS 2011r1.1 but it fails to launch in any Linux!!!
We tried Ubuntu until 10.10, debian 5, 6 and CentOS 5.5 with no luck.

What could cause such a problem?? Started from the console we get "Access Violation"..
Is RS 2011.1.1 not compatible with Linux???

Our customer is mad as well as our clients....please help so we don't loose a lot of money and a precious customer.

(sorry for the bad english, we are germans :-))


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 4:22 pm 
Offline

Joined: Mon May 31, 2010 5:35 am
Posts: 2412
Location: Netherlands
you can be mad, but there is no way we can help you without getting details. remember this is a user forum. not a true realsoftware support side. if you need help please give some more details.

_________________
SWORT™
- Windows Vista, Windows XP, Windows 7, Linux Mint 11 and Mac OSX Lion
- REAL Studio Enterprise(latest) and WEB Edition(latest)
- Plugins (MBS Complete, ToringoLib, Einhugur, VanHoek + Some open source plugins)
For Dutch User Groups ask me to enter!


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 8:49 pm 
Offline

Joined: Tue Mar 23, 2010 8:44 pm
Posts: 673
swort wrote:
you can be mad, but there is no way we can help you without getting details. remember this is a user forum. not a true realsoftware support side. if you need help please give some more details.


This is a true realsoftware support forum.


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 9:46 pm 
Offline

Joined: Mon May 31, 2010 5:35 am
Posts: 2412
Location: Netherlands
its an official rs forum but they have a support section for priority.
we are 99% users and mostly only thom. is here for the we.

_________________
SWORT™
- Windows Vista, Windows XP, Windows 7, Linux Mint 11 and Mac OSX Lion
- REAL Studio Enterprise(latest) and WEB Edition(latest)
- Plugins (MBS Complete, ToringoLib, Einhugur, VanHoek + Some open source plugins)
For Dutch User Groups ask me to enter!


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 9:59 pm 
Offline

Joined: Fri Jan 06, 2006 3:21 pm
Posts: 12388
Location: Portland, OR USA
J.Sh3ppard wrote:
swort wrote:
you can be mad, but there is no way we can help you without getting details. remember this is a user forum. not a true realsoftware support side. if you need help please give some more details.


This is a true realsoftware support forum.

It's a user forum. Unless things have changed, RS staff are here unofficially.


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 11:24 pm 
Offline

Joined: Mon May 31, 2010 5:35 am
Posts: 2412
Location: Netherlands
timhare wrote:
J.Sh3ppard wrote:
swort wrote:
you can be mad, but there is no way we can help you without getting details. remember this is a user forum. not a true realsoftware support side. if you need help please give some more details.


This is a true realsoftware support forum.

It's a user forum. Unless things have changed, RS staff are here unofficially.


i would say that nothing is changed. But Thom is the one spending spare time with us... (not sure actually).

On topic, please give us some details about what you get as an error or you only get a:
Quote:
What could cause such a problem?? Started from the console we get "Access Violation"..
Is RS 2011.1.1 not compatible with Linux???


It actually is very compatible with linux, unless you install an non-linux version on linux. I get out of your message that you have the RS 2011.1.1 IDE in your windows or mac computer? then drop the build on linux? or You building with linux for linux ?

_________________
SWORT™
- Windows Vista, Windows XP, Windows 7, Linux Mint 11 and Mac OSX Lion
- REAL Studio Enterprise(latest) and WEB Edition(latest)
- Plugins (MBS Complete, ToringoLib, Einhugur, VanHoek + Some open source plugins)
For Dutch User Groups ask me to enter!


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Mon May 16, 2011 11:30 pm 
Offline
User avatar

Joined: Thu Aug 26, 2010 6:57 am
Posts: 569
Location: Sydney Australia
Were the build setting set for Linux? - very obvious I know but I have done it before.

_________________
Regards

Chris Musty
http://www.specialised.net.au
-----------------------------------------------
if date.shortdate >= 4/6/2013 then
msgbox "I am using Xojo - YAY!!!"
else
msgbox "I am still using RS 12r2.1 - BOO!!!"
end if

Win 8 Pro, Ubuntu 13.04, Mint and Debian(gnome and KDE)
AWS for Hosting and TKL for AMI's


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 12:02 am 
Offline

Joined: Tue Mar 23, 2010 8:44 pm
Posts: 673
Not putting words into anyone's mouth but consider the below.

When companies say things like 'unofficially' supported that means they don't want customers expecting consistent levels of support from employees which the company may not be able or may not want to consistently offer. Employee time is put to better use developing the product more often than answering the never ending flow of questions here. By keeping things 'unofficial' the company can do what they want with their employee's time without customers having the right to complain about a lack of support on this forum.

If you notice, this 'unofficially supported' forum always has rules supported and enforced by the company and it's employees. It's paid for by the company or certainly one of the staff.

They enforce the rules and pay for it.
That's official to me.

Swort Thom is not the only REAL Software employee that helps here on the forum these days and there were others before him.


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 12:53 am 
Offline

Joined: Mon May 31, 2010 5:35 am
Posts: 2412
Location: Netherlands
Every website today has a forum they call "user forums" thats not if they want their rules there, it's more there so the users can easily ask eachother in one global place the "user forums".

NOW i will quit this conversation as it will be more an never ending discussion ( it's more or less what the forum is used for today)

_________________
SWORT™
- Windows Vista, Windows XP, Windows 7, Linux Mint 11 and Mac OSX Lion
- REAL Studio Enterprise(latest) and WEB Edition(latest)
- Plugins (MBS Complete, ToringoLib, Einhugur, VanHoek + Some open source plugins)
For Dutch User Groups ask me to enter!


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 11:33 am 
Offline
Site Admin
User avatar

Joined: Fri Sep 30, 2005 9:35 am
Posts: 987
Location: South Portland, Maine
offlinebouncer wrote:
We developed the app with RS 2011r1.1 but it fails to launch in any Linux!!!
We tried Ubuntu until 10.10, debian 5, 6 and CentOS 5.5 with no luck.

What could cause such a problem?? Started from the console we get "Access Violation"..
Is RS 2011.1.1 not compatible with Linux???

Our customer is mad as well as our clients....please help so we don't loose a lot of money and a precious customer.

(sorry for the bad english, we are germans :-))

RS 2011.1.1 is definitely compatible with Linux. Some things to check:

* Have you included the Libs folder?
* If you are using a 64-bit version of Linux, have you installed the 32-bit compatibility libraries?
* Are your permissions for the app and its libraries set properly?

_________________
Paul Lefebvre
Developer Evangelist
Xojo, Inc.


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 12:19 pm 
Offline
Real Software Engineer

Joined: Sat Dec 24, 2005 8:18 pm
Posts: 7858
Location: Canada, Alberta, Near Red Deer
J.Sh3ppard wrote:
They enforce the rules and pay for it.
That's official to me.

It IS Real's forum. They host it, pay the bills etc

But it's not the right avenue to get help with an urgent or critical problem

For that you should contact
customer service http://realsoftware.com/support/contact.php?form=1
or
tech support http://realsoftware.com/support/contact.php?form=5

Any of us employee's contributing here is something we do because we like to help out

_________________
Norman Palardy (Real Software)


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 4:56 pm 
Offline

Joined: Tue Sep 22, 2009 2:27 pm
Posts: 38
We develop mainly for the Windows PLatform, some Apps need to be compiled for the Mac or Linux. Since we only have a Windows- and Mac-Licence for RS we cannot buid the App under Linux.

The App worked after the first build on Ubuntu 10.10. But now our customers use a different platform (Ubuntu 10.04 and CentOS 5.5/5.6).

We think RS's primary target is Mac, then Windows....Linux is not important on the Desktop, only Server....not enough market-share. But it is as it is, it needs to be working on All Linux platforms with a descent kernel (2.6.x) and GTK2+

If Linux is not 100% compatible and supported by RS it makes no sense to say it is :-(

In the past we had alot of errors at runtime with Apps that work flawless on Windows and Mac, access-violations, runtime-errors and GTK+ errors. Debugger and compiler tell us that everything is fine with the code !

Maybe the only practible way is to avoid Linux at all costs or use Mono, C# or maybe JAVA


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 5:37 pm 
Offline
Site Admin
User avatar

Joined: Fri Sep 30, 2005 9:35 am
Posts: 987
Location: South Portland, Maine
It doesn't sound like you've done much troubleshooting to figure out what the problem could be. Have you tried the remote debugger to see if you can find the specific cause of your crash? What is the problem exactly? Does a simple app built for Linux work? Do you have any Declares that are not fore Linux, but might be trying to access libraries that are not on Linux?

Your problems could be caused by almost anything. If you'd like more specific tips, you'll need to be more specific about the problem you are having.

_________________
Paul Lefebvre
Developer Evangelist
Xojo, Inc.


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Tue May 17, 2011 8:04 pm 
Offline

Joined: Tue Sep 22, 2009 2:27 pm
Posts: 38
You should read my first post! The App does not launch at all, how do you debug an App that does not launch?
All it says is: "Speicherzugriffsverletzung" (I think this means: "Memory Access Violation")
This happens immediately, after that nothing happens anymore, no window, no message-box or error.

And, the exact same code build with RS 2010 worked. There must be some change in the external libs which prevents the launch.

As for debugging...We checked the following possible causes:
- File permissions
- kernel parameter
- different machines running different os's (Ubuntu 10.10, Ubuntu 10.04, CentOS 5.5, debian 6)

I spent 4 days before posting in the forum, talked to some people from the linux department and so on.

I can't give any more details, because I don't have it. We don't have any dll calls or declares in the code, just 3 Windows with some pictures and some buttons, a sqlite-database and a htmlviewer.....that's all.

Since it doesn't work on any machine, it is more than unlikely, that all machines are broken or incompatible, this is illogical.
As a last resort I will now compile a simple app with only one line of code and see I that works.


Top
 Profile  
Reply with quote  
 Post subject: Re: App won't launch in Ubuntu 10.04 and 10.10...
PostPosted: Wed May 18, 2011 7:40 am 
Offline

Joined: Tue Sep 22, 2009 2:27 pm
Posts: 38
We now downloaded and installed the 30-day trial of RS for Linux...but it doesn't run on any machine. Nor Ubuntu 10.10 or CentOS 5.5/5.6...
What does this mean....is there a special magic required to make it work on Linux? Or does it only run on certain Hardware (GPU, CPU, Chipset) ?


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 26 posts ]  Go to page 1, 2  Next

All times are UTC - 5 hours


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group