Bob Keeney wrote:
Here's my problem, every time one of us brings up a problem you ask for more details. We are evaluating your product - we are not core users. We only have so much time to give to evaluating a product.
If I tell you the html isn't well formed then perhaps you should run a report and look at the generated html code yourself and run it through any of a dozen html utilities. You are the developer so I consider this to be your job - not mine. Why do I need to provide a database for you? I'm using client data that is not mine to give away. Don't you have the ability to create a 100 page html report and display it in Web Edition? I used your example as the basis for my own code.
My long term experience with you is that you spend an awful lot of time defending your product by blaming the users for doing things wrong. Perhaps coming up with better examples, better documentation, providing usable support forums, and so on will help new people understand how to use your product better.
I've said more than enough. Goodbye.
Bob, this is exaggerated. Ruslan request details, but also provides detailed answers.
Hi Oliver, thank you
Bob, you not very fair in your first sentence. For example, to Matt I did answer very detailed, with snapshots and video. We have test his own reports, which he have sent us, we have show what was wrong and how to make it in the right way. Or I do lie here ???
I can explain detailed why I am asking questions from you. My questions are absolutely not because I try avoid exact answer and just delay in time.
1) VERSION, OS, BROWSER -- should we know this from you? this is big problem?
2) I have asked you: how exactly you have generate HTML report, Because exists TWO ways at least:
a) right from VStudio to Browser, not using RB + V4RB
b) from (RB+V4RB)
*** In your post 2 days ago you have say: "you will have issues printing the report from the HTMLViewer in Web Edition."
This sounds like you talk about 2b way, because REALstudio have HTMLViewer and WebAdition. Right?
*** But in yesterday post you say: "I keep plugging away on my evaluation."
This means you play with Valentina Studio only ... without REALstudio. So way 2a) ?
Excuse me, in what I should believe, Bob?
Besides, now you say that you have used some your existed DB. You even do not say what is this? SQLite? mySQL? Postgre?
You still think you have said MORE THAN ENOUGH info?
3) Today you have contact us using our Billets. (Thank you very much for this step!)
And few hours ago I did answer there, that right after your post about HTML issues on your side, we did total check of HTML generation and all and each controls. Yes, we have found that in 5.0 betas is not printed BarCode control and Ellipse. Will be fixed in the nearest days, at least BarCode. Nothing serious was not found. Layout in browser corresponds to one in the report designer and PDF output.
So please, be sure, we listen very carefully and we try also reproduce on our side.
But there are tons of combinations. I can tell story, that once, a user have two days told me how reproduce crash, I was not able.
Finally he have sent movie from his screen and bingo! I did use button to do action, he did use menu to do the same action.
BTW, after this, and after some talks with other teams, we tend to use video as much as possible, even inside of team.
Better one time to see, than 100 times to hear
4) I want ensure and underline to everybody. We never try push away a customer.
In case when issue cannot be reproduced, we even setup remote connection to the customer computer to see what he do and how exactly.
IF somebody has fatal issues, please just contact us on OUR site, using OUR list, OUR Bug tracker, OUR online chats.
IF somebody is very busy on time, we can help even install Valentina on his computer using e.g. TeamViewer and show that it works ...
And we did not ask any payments for this ... I hope I will not get today 100 requests install to their computers
5) About your linux question I also did answer in our Ticket system few hours ago.
In tickets you have mention that on MAC OS X it works fine for you, here on forum you did not mention this, but ok.
5a) For info of everybody on forum:
Valentina for REALbasic plugin, V4RB.rbx is not a trivial plugin.
It depends on set of DLLs ( vshared, vkernel, vclient, vreport, ... icu, )
All these DLLs are located in '/usr/local/lib/vcomponents' folder on OS X and Linux. And in 'Program Files/Paradigma/vcomponents' on Windows.
ADK installers install only current OS DLLs. To not have huge size of installers.
As result yes, you need yet install windows and/or linux installers to your win and linux machine.
So far most developers have agree this is okay, because it is hard image in developer, which just compile on OS X a windows app, and without testing it on some WIN machine send to users. He anyway will do testing on win computer, real or virtual.
P.S. I know that somebody know can claim ... What? I cannot produce win app on OSX ?? what a ... ??? But believe me, there are many reasons why things are such as they now. There was many discussions on Valentina lists during last 10+ years how to do things better. We did consider all possible variants. The current one may be not easiest to start with, but it is logical, powerful, consistent, and flexible.
Thank you for listening and understanding