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 Post subject: Upgrade is not working
PostPosted: Tue May 29, 2007 6:26 pm 
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Joined: Thu May 24, 2007 5:20 pm
Posts: 45
If one of the staff member of realsoftware get this message please call me at 703-609-3046. The upgrade from the standard to the professional is not working and I need this done please.

Enter your license key below to view all available upgrades:


This license key has already been upgraded.


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 Post subject:
PostPosted: Tue May 29, 2007 7:12 pm 
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Joined: Wed Sep 28, 2005 8:30 am
Posts: 5479
Location: Austin, TX
For customer service please check out the support form at:

http://www.realsoftware.com/support/

You can also call during business hours to talk to a customer representative directly.

Hope this helps.


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 Post subject: You guys owe me $100.00 credit on my credit card please
PostPosted: Tue May 29, 2007 7:32 pm 
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Joined: Thu May 24, 2007 5:20 pm
Posts: 45
I triedto upgradefrom the standard to the professional edition after I gave my standard edition key, then it ask for my credit card.

When I tried to do it again it told me that I have already upgraded. So I purchased a entire new copy of Real Basic and paid $500.00 when it should have cost me $400.00. I am using realbasic professional on only computer and I paid using my visa credit card.

Can you please do a $100.00 refund on my credit card please

Thank you
Phillip Taylor


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PostPosted: Tue May 29, 2007 7:33 pm 
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Joined: Sun Nov 13, 2005 5:48 pm
Posts: 1073
Location: Gone man...gone.
Phillip,

No one here can help you. You have to contact customer service to get this resolved.

_________________
God bless and thanks to my friends and fellow RB'ers for the good times!


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